Privacy Policy

Privacy Policy for The Pench International Resort

Welcome to Pench International Resort we are located in the beautiful Pench Tiger Reserve. We are committed to protecting your privacy and ensuring a safe and enjoyable experience during your stay with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our resort, dine at our pure vegetarian restaurant, or enjoy our water park facilities.

1. Information We Collect

• Personal Information: When you make a reservation or interact with us, we may collect personal details such as your name, contact information, email address, and payment information.
• Booking and Stay Details: We gather information related to your stay, including check-in and check-out dates, room preferences, and any special requests.
• Usage Data: We collect information about your interactions with our website and services, including IP addresses, browser types, and pages visited.
• Communication Records: We may retain records of your communications with us, including emails and phone calls.

2. How We Use Your Information

We use your personal information for the following purposes:

• Reservation Processing: To manage and confirm your bookings, provide room and restaurant services, and handle any special requests.
• Customer Service: To respond to your inquiries, provide assistance, and address any concerns or feedback.
• Marketing: With your consent, we may send you promotional materials, special offers, and updates about our resort and services.
• Improvement: To analyze usage patterns and improve our website, services, and overall guest experience.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our resort and fulfilling services (e.g., payment processors, booking systems). These providers are bound by confidentiality agreements and are not permitted to use your information for other purposes.
• Legal Requirements: We may disclose information if required by law or in response to legal processes, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement a variety of security measures to protect your personal information. These include physical, administrative, and technical safeguards designed to prevent unauthorized access, alteration, disclosure, or destruction of your data.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. Cookies are small files placed on your device that help us understand your preferences and improve our services. You can manage cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our site.

6. Your Rights and Choices

• Access and Correction: You have the right to access and update your personal information. You may request a copy of the information we hold about you or correct any inaccuracies.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or contacting us directly.
• Data Deletion: You may request the deletion of your personal information, subject to any legal or contractual obligations.

7. Children’s Privacy

Our resort and website are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

The Pench International Resort
Pench Tiger Reserve, Turiya (M.p.)
Email: resort@thepenchinternational.com
Phone: +91 8014780780, 8014777666

Thank you for choosing The Pench International Resort. We value your trust and are committed to safeguarding your privacy.